Privacy policy

At ALTURE DIGITAL, S.L. we take the protection of your personal data very seriously. This Privacy Policy explains clearly and transparently what data we collect, for what purpose, on what legal basis and what rights you have over it, in compliance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) and Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).

1. Data controller

The controller of your data is:

• Company name: ALTURE DIGITAL, S.L.
• Tax ID (CIF): B26585844
• Intra-Community VAT number: ESB26585844
• Registered office: C/ Francisco Silvela 110, 2ª planta, 28002, Madrid (Spain)
• Contact email: hola@alture.es

2. Data we collect

Depending on how you interact with our website, we may process the following categories of data:

• Contact data you provide voluntarily through our forms: name, email address, telephone number and any information you include in the message field or in the description of your project.
• Browsing and technical data: IP address, device and browser type, pages visited, time spent on the site and other data collected through cookies and similar technologies (see our Cookie Policy for more information).

We do not collect special categories of data (so-called sensitive data) nor, knowingly, data relating to minors.

3. Purpose of the processing

We process your personal data for the following purposes:

• To handle your enquiries, requests for information or quotes sent through the contact forms.
• To manage the commercial relationship and the provision of our services should you become a client.
• To send you commercial communications about our services, news or content, provided you have given your express consent to receive them.
• To analyse the use of our website in order to improve its performance, contents and user experience.
• To comply with the legal obligations that apply to us.

4. Legal basis for the processing

The lawful basis for processing your data is:

• Your consent, which you give by submitting a form or by accepting non-essential cookies.
• The performance of a contract or the application of pre-contractual measures at your request, when you ask for information or engage our services.
• The legitimate interest of ALTURE DIGITAL, S.L. in improving its services and maintaining the security of the website.
• Compliance with the legal obligations applicable to our activity.

You may withdraw your consent at any time, without this affecting the lawfulness of processing carried out before its withdrawal.

5. Retention period

We will keep your personal data for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the periods legally required to address any potential liabilities. Specifically:

• Data from enquiries and forms will be kept for as long as the relationship or mutual interest continues and, once it ends, for the limitation periods applicable to any legal actions.
• Data associated with commercial communications will be kept until you unsubscribe or withdraw your consent.

6. Recipients of the data

Your data will not be shared with third parties except where legally required. However, in order to provide our services, we may work with technology providers acting as data processors (for example, web hosting services, email tools, analytics platforms or client management systems). These providers process the data following our instructions and under the corresponding data processing agreements.

Some of these providers may be located outside the European Economic Area. In such cases, we ensure that the appropriate safeguards provided for by the GDPR are in place, such as the standard contractual clauses approved by the European Commission or adequacy decisions.

7. Your rights

In relation to your personal data, you have the right to:

• Access: find out what data of yours we are processing.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request the deletion of your data when it is no longer necessary.
• Restriction: request that the processing of your data be restricted in certain circumstances.
• Portability: receive your data in a structured, commonly used format, or request its transmission to another controller.
• Objection: object to the processing of your data, including the sending of commercial communications.
• Not to be subject to automated decisions producing legal effects concerning you.

You can exercise these rights by sending a request to hola@alture.es or by post to the address given in section 1, providing proof of your identity.

Likewise, if you believe your rights have not been properly addressed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), with address at C/ Jorge Juan, 6, 28001, Madrid, or through its electronic office at www.aepd.es.

8. Security measures

ALTURE DIGITAL, S.L. has adopted the technical and organisational measures necessary to guarantee the security, integrity and confidentiality of your personal data, preventing its alteration, loss, unauthorised processing or access, in line with the state of technology and the nature of the data processed.

9. Cookies

Our website uses its own and third-party cookies for its correct operation and to analyse how the site is used. You can find detailed information about the use of cookies, their purpose and how to manage them in our Cookie Policy.

10. Changes to the Privacy Policy

We may update this Privacy Policy to adapt it to legislative or case-law developments or to changes in our services. We recommend reviewing it periodically. Any amendment will be published on this same page together with its update date.

If you have any questions about the processing of your personal data, you can contact us at hola@alture.es